Shopware vs Salesforce Comparison. Which Solution Will Drive Your e-Commerce?

Every online business owner looks for an e-commerce solution that can be fully justified from the perspective of effective business processes automation and minimizing costs simultaneously.

For this reason, many entrepreneurs choose Salesforce as one of the most-talked-about solutions to build e-commerce on. At first glance, this system seems the right choice by all accounts, but what if there is another option, which deserves much more attention? Shopware, for example.

Salesforce certainly prevails over Shopware with up to 10 000 active websites in various categories, when Shopware currently empowers almost 5000 online stores. However, the recent market share statistics of Salesforce vs Shopware shows that the tendency of abandoning Salesforce in favor of Shopware is only emerging. And below it will be clearer why.

Let’s dive deeper into the problematics of Shopware vs Salesforce and discover why Shopware can be a worthy substitute for one of the most-talked-about CMS.

You might be also interested in: Ultimate Reasons to Migrate from Salesforce to Magento

Salesforce Drawbacks

Salesforce is one of the leading e-commerce platforms in sales automation. But this CMS has its own drawbacks, not evident immediately, which can be too crucial for merchants to continue to accept them.

Problematic technical support

e-Commerce business owners frequently express dissatisfaction over the technical support Salesforce provides. Customer representatives change quite often, and this fact significantly lowers the support quality.

Complexity

Many Salesforce users complain about a high learning curve, therefore this software requires an indeed proficient developer to set up an online store immediately and seamlessly.

Lack of flexibility

If merchants pursue a goal of using a single Salesforce solution for both B2B and B2C activities, it can be quite difficult to arrange. For this reason, they have two options: either to build two separate trading floors for different purposes, or try to create a universal solution but with limited capabilities.

Why Entrepreneurs Opt for Shopware

Unlike Salesforce, Shopware has more to offer in mentioned above domains.

Qualitative technical support

The Shopware developers take care a lot about a decent standard of their technical support, and it’s very noticeable. In case any problem pops up, you can be sure you won’t be left all adrift. Moreover, Shopware has an extensive user community, which constantly shares its experience in dealing with different issues, so it won’t be hard to find an answer to your question.

Simpler store development

It is one of the most truly convenient and simple in use software for setting up a web store. Shopware has an intuitive graphical editor, which simplifies the process of developing online stores of any complexity.

B2B and B2C features rolled into one

The CMS universality is highly appreciated by online entrepreneurs. The possibility of combining both B2B and B2C functionality in the same place is rightfully a strength of the Shopware platform.

Conclusion

Being aware of both strengths and weaknesses of a potential e-commerce platform in advance will help you to save time and money and achieve your business targets much faster.

Even though Shopware is not yet a very well-known CMS, it possesses powerful functionality, which, to some extent, can help outperform leading e-commerce systems, like Salesforce.

If you would like to get more extensive information on the problematics of Shopware vs Salesforce, welcome to this article.